At lovecoders, we are committed to delivering high-quality development services to our clients. We understand that circumstances may arise where a refund is requested. Below is our refund policy outlining the conditions under which refunds are granted.
1. General Policy
Due to the nature of our services, refunds are not automatically granted. However, we will assess refund requests on a case-by-case basis.
2. Eligibility for Refund
Refunds may be considered under the following conditions:
Project Cancellation by Client: If the client cancels the project before any work has started, a full refund may be granted.
Project Cancellation by Agency: If we are unable to complete the project due to internal reasons, a full or partial refund will be issued based on the work completed.
3. Non-Refundable Situations
Refunds will not be granted in the following situations:
Work Already Completed: If substantial progress has been made and the work meets the agreed specifications.
Change of Mind: If the client decides not to continue the project after work has started but no contractual breach has occurred.
Delayed Feedback or Lack of Communication: If delays are caused by the client’s lack of response or delayed feedback.
Third-Party Issues: If problems arise due to third-party tools, platforms, or services beyond our control.
4. Refund Process
Clients must submit a refund request in writing to patrick@welovecoders.com
Requests must include a clear reason for the refund along with any relevant documentation.
We will review the request within 10 business days and provide a resolution.
Approved refunds will be processed within 15 business days.
5. Dispute Resolution
If a refund request is disputed, both parties will attempt to reach a fair resolution. If necessary, mediation or arbitration may be pursued.
By engaging with our services, you agree to this refund policy. If you have any questions, please contact us at patrick@welovecoders.com